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We want our customers to have a satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as possible.
Eligible return requests must generally be raised within 7 days of delivery.
The customer should contact Zayra Fashion through email or WhatsApp with:
Order number
Customer name
Reason for return
Clear photographs of the product
Unboxing/opening video, where available
Photographs of the packaging, where relevant
For a change-of-mind or customer-requested return, the product must be unused, unworn and in its original condition, with original packaging, tags and accessories where applicable.
Products that have been worn, damaged by the customer, altered, intentionally misused or returned without the required components may not qualify for a return, subject to applicable consumer law.
If you receive:
A damaged product
A defective product
The wrong product
A materially different product from what was ordered
please contact us within 7 days of delivery.
After verification, Zayra Fashion may provide an appropriate remedy, which may include replacement, refund or another legally applicable resolution.
Where Zayra Fashion confirms that the product was damaged or defective before/at delivery and a refund is approved, the eligible product amount may be refunded in full, subject to applicable law.
For an eligible return requested for reasons other than a product defect, damage, wrong product or material mismatch, the customer is responsible for return shipping unless otherwise stated by Zayra Fashion.
After the returned product is received and inspected, an approved refund will be processed after deducting a 20% return/restocking deduction from the eligible product value, where legally permissible and clearly applicable to the order.
Shipping charges, COD charges or other non-refundable charges, if separately disclosed at checkout/order confirmation, may not be refundable.
For a customer-requested return, the customer generally bears the return shipping cost.
For a verified defective, damaged or incorrect product, Zayra Fashion will determine the appropriate return/replacement/refund arrangement.
Once an approved return is received and inspected, we will initiate the applicable refund.
Refunds for online payments may be processed through the relevant payment/payment-gateway mechanism and may be returned to the original payment source where applicable.
For COD orders, the customer may be required to provide valid bank/UPI details for processing an eligible refund.
The time taken for the amount to appear in the customer's account may depend on the payment provider or banking system.
A return may be declined where:
The return request is outside the applicable return period
The product has been worn or used beyond reasonable inspection
The product has been damaged after delivery due to misuse
The product has been altered or modified
The product is returned without required components/accessories
The product shows signs of intentional damage
The customer cannot provide sufficient information to verify the order/issue
This does not limit any rights available to consumers under applicable law.
Where an exchange is offered or approved, availability of the replacement product will depend on stock.
If the replacement product is unavailable, Zayra Fashion may provide an appropriate refund or alternative resolution.
If an order is successfully cancelled before dispatch and the cancellation is eligible for a refund, the applicable amount will be refunded through the relevant payment method.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
Email: contactzayrafashion@gmail.com
WhatsApp/Phone: +91 8851125457
Zayra Fashion / AKS Enterprises
C5, Indra Enclave, New Delhi – 110068, India
